Refund Policy - BounceGuard

Important: BounceGuard sells digital email validation credits that are delivered and accessible immediately upon payment. By completing a purchase, you acknowledge that the service is entirely digital and subject to the terms below.

1 Digital Goods & Instant Delivery

BounceGuard provides digital email validation credits ("Credits") that are delivered instantly upon payment confirmation. Because our service is entirely digital and access is granted immediately, standard physical goods return policies do not apply.

Credits are consumed each time you validate an email address, run a bulk validation, or use any credit-based feature. Once credits are consumed, the service is considered fully delivered.

2 No Refund on Used Credits

All consumed credits are non-refundable. If you have used any credits from your purchased balance, those credits cannot be refunded under any circumstances — the service has been delivered and consumed.

3 Eligibility for Refund (Unused Credits)

You may be eligible for a refund on unused credits only if all of the following conditions are met:

Request submitted within 7 days of the original purchase date
You have not used any credits from the purchased balance
Your account is in good standing with no history of abuse or chargebacks
Request submitted to support@bounceguard.net with your order details

Processing Time: Approved refund requests are reviewed within 5 business days and processed back to your original payment method.

4 Non-Refundable Situations

Refunds will not be issued in the following cases:

Any credits that have been used or consumed, even partially
Refund requests submitted more than 7 days after purchase
Dissatisfaction with validation accuracy (SMTP-based validation has inherent limitations with certain email providers)
Purchases made under promotional or discounted pricing
Account termination due to violation of our Terms of Service
Upgrade purchases once access has been granted

5 Chargeback Policy

Filing an unauthorized chargeback or payment dispute instead of contacting us first is a violation of these terms. We maintain detailed transaction logs, IP records, and usage data. Fraudulent chargebacks will result in:

Immediate and permanent account termination
Reporting to fraud prevention databases
Legal action where applicable

If you have a legitimate billing concern, please contact us at support@bounceguard.net before initiating any dispute.

6 Technical Issues

If you experience a verified technical issue caused by BounceGuard that prevents you from using the service, we will either restore the affected credits to your account or issue a partial refund at our discretion.

To report a technical issue, email support@bounceguard.net with a description and your account email.

7 How to Request a Refund

Email us at support@bounceguard.net with the following:

Your registered account email address
Order or transaction ID / date of purchase
Reason for the refund request

We will respond within 5 business days.

8 Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes are effective upon posting. Continued use of the service after changes constitutes acceptance of the updated policy.

Have a question about a charge?

support@bounceguard.net