Privacy Policy

This Privacy Policy explains how BounceGuard ("we", "us", or "our") collects, uses, and protects your personal information when you use our website (the “Site”) and our email verification, bulk validation, and email finder services (collectively, the “Services”).

By accessing or using the Site or Services, you agree to this Privacy Policy.

Information We Collect

We collect the following types of information:

• Account Information: Name, email address, company details, and payment information when you create an account or purchase credits.
• Usage Data: IP address, browser type, device information, pages visited, and interaction data (via cookies and analytics tools).
• Uploaded Data: Email lists you upload for validation (processed securely and automatically deleted after 5 days unless manually removed earlier).
  
  Data Processing Role: BounceGuard acts as a 'Data Processor' for the email lists you upload. We process this data strictly under your instructions and do not use it for any purpose other than providing verification results.

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process payments and manage your account
• Communicate with you, including sending service updates and marketing emails (you can opt out anytime)
• Detect and prevent fraud or abuse
• Comply with legal obligations

Data Security

We implement strong security measures to protect your data:

• All data in transit is encrypted using HTTPS
• Uploaded files are encrypted at rest with AES-256
• Files are automatically deleted after 5 days
• We never sell or share your uploaded email lists
• Compliant with GDPR and CCPA requirements

Cookies and Tracking

We use essential cookies to operate the Site and performance cookies (including Google Analytics) to improve user experience. You can manage or disable cookies in your browser settings.

Third-Party Services

We use trusted third-party providers (e.g., Stripe for payments, cloud hosting providers) who are contractually obligated to protect your data and use it only for providing services to us.

Fraud Prevention: We may share your Account Information and Usage Data (such as IP address) with fraud prevention agencies and payment processors (like Stripe) to detect, investigate, and prevent unauthorized transactions or fraudulent chargebacks.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request data portability

To exercise these rights, contact us at support@bounceguard.net.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated date. Significant changes will be communicated via email or a prominent notice on the Site.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: support@bounceguard.net